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How to Get Your Managers to Give Feedback Early and Often
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How to Get Your Managers to Give Feedback Early and Often

8/13/2019
When: Tuesday, August 13, 2019
8:30 am - 4:00 pm
Where: DCU Offices
853 Donald Lynch Blvd.
Marlborough, Massachusetts 
United States
Presenter: Jamie Resker
Contact: Marissa Cammarano
781-239-8718


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How to Get Your Managers to Give Feedback Early and Often

Best Practices, Tools, and Strategies for Making Feedback a Reality 


Description

Despite our advice to managers to “give feedback early and often” and “no surprises at performance review time,” research shows less than 10% have the capabilities to engage in candid conversations.   Managers struggle with when, how, and if they should provide feedback.

  • What if managers had the confidence, tools, and a fast formula to plan for these discussions? 
  • What if we could reduce the stress and worry that prevents most manages from initiating important conversations? 
  • What if you could use the same tools and formula to coach and influence managers to follow-through on “giving feedback early and often?”    

Here’s the good news:  You and your managers can learn how to coach and inspire future performance without having to raise negative examples and criticize someone’s past actions.  This program will provide the tools and skills to understand performance issues and the interventions that will allow managers to provide ‘hearable’ and ‘sayable’ feedback, even for the most difficult scenarios.  

Through real-life examples and experiential activities, participants will have the tools and templates to apply the learning immediately.  

 

Learning Objectives

  1. Learn three approaches to address issues at the moment (without blame or confrontation). 
  2. Use a 7-step process to analyze a pattern of problem performance with a script to develop the right talking points (without sugar-coating or criticizing). 
  3. Use a Performance Decisions Tree to decide on the right intervention to course-correct and improve performance.
  4. Learn how to reframe missed expectations into wording that bypasses defensive reactions, and instead inspires and motivates future performance.
  5. Effectively re-direct the problem behavior of an employee whose work results are highly valued.
  6. Set managers and employees up for guaranteed success with the 10-Minute Questions Conversation, a flexible, fast and efficient two-way check-in process (to be used with all employees:  high, mid-level, new and developing, at-risk, etc.)

Presenter Bio

Jamie Resker, Founder & Practice Leader
Employee Performance Solutions

Jamie is a recognized innovator in the area of performance management. She has a uniquely singular focus - optimizing employee performance through reshaping communications between managers and employees based on two-way informal conversations designed to drive and align performance expectations. She helps organizations make the shift away from reviewing and rating past performance to building the capacity of everyone in the organization to speak regularly and candidly about strengths, accomplishments, and more methodically re-direct off-target performance.  

 

Schedule

 

8:30 – 9:00am: Registration, Continental Breakfast and Networking

 

9:00am – 4:00pm: Program (Lunch included)

 

Cost

NEHRA Members: $599
Non-Member: $799

Register yourself and bring a manager for just $299 (contact Marissa at mccammarano@nehra.com for details)

 

NEHRA Registration Cancellation Policy:
Cancellations must be received in writing at least 3 days prior to the workshop in order to receive a refund.


CEU Credits: This program has been applied for 6.5 Credit Hours through SHRM & HRCI


 

NEHRA's Annual Partners

One Concord Farms
490 Virginia Road, Suite 32
Concord, MA 01742-2747
Phone: 781-235-2900

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