HR Competencies
Calendar of Events
Event
- Title:
- Professional Development: Coaching for Commitment
- When:
- Dec 10, 2009 08:30AM - 04:00PM
- Where:
- Northeast Human Resources Association (NEHRA) - Waltham
- Category:
- Hot Topics
Description
**PLEASE NOTE: This event registration is now closed. On-site registration WILL be available.
Presenter: | Dianne Durkin, President and Founder, The Loyalty Factor, LLC |
| Credits: | 6.0 general credit hours toward recertification |
| Cost: | Members - $400 Non-Members: $525 |
| Location: | NEHRA Office - Waltham, MA |
SEMINAR OVERVIEW:
Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.
At this seminar, supervisors and managers will learn a systematic process for intrinsically motivating their employees. This five-step coaching process teaches managers to use questions as their most powerful asset. In this program, we will outline a key questioning strategy for each step in the process.
As part of the questioning strategy we discuss checkpoint and closing summaries. These are critical throughout conversations and at the conclusion of each discussion to ensure that both parties are in agreement about both the situation and appropriate next steps.
By using this process, managers will encourage employees to enhance individual performance and increase their contributions to the team.
KEY TAKE-AWAYS:
- Explore how to provide feedback which supports and empowers your employees while building trust and enhancing your relationships
- Learn a 5-Step process for coaching employees including a key questioning strategy for each step in the process; this is essential for objectively guiding employees through the process
- Practice flexing your communications style to coach your employees in a constructive way
- Gain the ability to implement a systematic process to increase the intrinsic motivation of employees
- Support employees to enhance individual performance and increase their contributions to the organization
Our Presenter:
Dianne Durkin is the president and founder of The Loyalty Factor, LLC, a training and consulting firm that educates executives, managers, and lower level employees in ways to build customer and brand loyalty. The company's signature is to improve employee loyalty as the first step in creating brand loyalty. Loyalty Factors excels in change management. As an entrepreneur and a former senior manager with such companies as Gulf Oil and Digital Equipment Corporation, Durkin has more than 25 years of experience in training and finance and international marketing. Durkin is the author of The Loyalty Advantage (AMACOM, April 2005) and Blueprint for Success (Insight Publishing, March 2008) and has been featured in the New York Times, Wall Street Journal, Fortune, USA Today, Investor's Business Daily, the Boston Globe, among numerous other publications.
Schedule:
| 8:30 am 9:00 am 12:00 pm 4:00 pm | Registration, Making Connections and Continental Breakfast Program Lunch (provided) Adjourn |
| This program has been approved for 6.0 general credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute. For more information about certification and recertification, please visit their homepage at http://www.hrci.org/. |
PLEASE NOTE: If you need any special accommodations in order to fully participate in this program, please contact the NEHRA meetings department at 781-239-8711.
NEHRA Registration Cancellation Policy:
If you are unable to attend a seminar for which you are registered, please notify the NEHRA office in writing at least two weeks in advance or as soon as possible. Cancellations received within two weeks of the seminar are subject to a $100 cancellation fee; those received within 72 hours of the event are subject to a $150 cancellation fee. Seminar "no shows" do not receive a refund.
Venue
- Event Location:
- Northeast Human Resources Association (NEHRA) - Website
- Street:
- 303 Wyman Street
- ZIP:
- 02451
- City:
- Waltham
- State:
- MA
Description
From the North:
Take Rte 128/95 South to exit 27A. Follow ramp to right and over Route 128. Merge with traffic and continue to 1st set of lights, staying in the left lane. Turn left at the lights onto Wyman St. Turn right into #303 Wyman Street, which is directly across from the Forefront Conference Center (#404 Wyman). Our building is past the speed bump and to the left. Once you enter the main door, proceed to the right corridor and the NEHRA office is the 1st door on your right, once you pass through the hallway doors.
From the South:
Take Rte 128/95 North to exit 27B. Take the Wyman Street ramp. Turn left onto Wyman Street. Turn right into #303 Wyman Street, which is directly across from the Forefront Conference Center (#404 Wyman). Our building is past the speed bump and to the left. Once you enter the main door, proceed to the right corridor and the NEHRA office is the 1st door on your right, once you pass through the hallway doors.
From the East or West:
Take the Mass Pike to exit 14. Take Rte 128/95 North exit on the left. Take the Wyman Street Exit (#27B). Take the Wyman Street ramp. Turn left onto Wyman Street. Turn right into #303 Wyman Street, which is directly across from the Forefront Conference Center (#404 Wyman). Our building is past the speed bump and to the left. Once you enter the main door, proceed to the right corridor and the NEHRA office is the 1st door on your right, once you pass through the hallway doors.
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